Customer Service shockingly bad

LETTER: For the week of March 21

I have had a frustrating experience as I mistakenly bought the wrong Epic pass this season, and dealing with Vail Resorts’ customer service department to resolve it to my satisfaction has been a very difficult road, to say the least. I was not aware that there were two Epic passes and I bought the correct Epic pass last year but mistakenly bought the Epic Local Pass this year, which only lets you ski at Whistler for 10 days and not all season long as the Epic Pass does.…

Source:: Customer Service shockingly bad

March 23, 2019


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